Restaurant Depot

I went in for gloves. They have everything you can think of. The place is a little warm but it's manageable. The lines were pretty long. The long was long to exit as well because they have to check every item. Will definitely go back. I did see ppl held back due to cashier not scanning all their items. But I didnt experience an issue.

I worked at the Dallas location and Fort worth locations from 2009 to 2010. RD was a great place to work. They have a great selection of food and supplies for restaurants and institutions that sell or prepare food. The staff in store were friendly and helpful, and the management kept things running well. My job was to persuade restaurant owners to visit the store. I never lost a customer once they visited and the staff took good care of my customers.

The place is for restaurant owners to buy food in bulk. I do not have a restaurant but I am a pastry chef and somehow my wife got us a membership. Anyway, it's like Costco but for restaurants. We go there to get bulk vegetables, beans,and rice. I do go there to get meat because a lot of it is processed and not organic. My complaint is the bathrooms. They really need to update it because it looks like tash. It is clean I guess but it needs an update bad as you will see in the pictures. Not everyone can shop here so be mindful of that.

I’ve been coming to this location for at least 4 years now and all I can say is that it’s getting worse and worse with time. There’s horrible customer service and no organization whatsoever. I Spend at least two hours in line as they refuse to open more than three registers at a time. I can promise you that i wasn’t the only bothered customer today

I’m the regular buyer from them coz it’s near to my restaurant, first the positive point , when John is there the service is very fast , he is very fast & always there to help and if more customers are on the waiting then he always calls for the staff if any of the cash register is vacant. Now my bad experiences, normally I always count my items before coming to pay , it helps & saves time . One time I made a mistake in counting after that they have been treating me like I’m a thief or something, now always taking time in counting which I don’t mind , but one day the cart Was all full and there was a small packet of mint inside & was not visible the lady called John to come & check that it’s hidden , the total amount I purchased was around 900$ , does it make sense to buy the items worth 900$ and hide a small packet of mint of 5/6$ , it’s ridiculous . Again John responded in a good way & said something to her that I couldn’t hear . But it’s really hurting on the part of that lady, there is one more staff guy 3/4 times I tried to ask him about something, he always turned his face away & said I don’t know anything , very very rude guy . Now whenever I will have extra time I will go to Richardson RD . Training of the staff is badly needed in Irving .

As for shopping, I can’t rate it. As a delivery driver, I can say that this place has topped the list of worse places I have ever been too, and I promise to never return no matter how much it pays. I arrived today at 9am to deliver, and have been sitting here and it’s now 4pm, and still don’t have a door to deliver them 2 pallets of product. When I went inside to ask what is taking so long, they replied, you just have to wait. In the meantime, 10-12 other trucks that arrived after me, have already been given a door, unloaded and on their way to their next pickup. This place is so unorganized and hope the company I work for refuses to deliver here again, because I know I will refuse to.